Ayehu eyeShare is an innovative IT Automation solution designed especially for IT professionals. Ayehu technology helps IT professionals to automate IT operations and deliver a proactive response to prevent process inefficiencies and system outage. Enterprises that use Ayehu technology can ensure business resilience, availability and reliability and improve MTTR.

Ayehu technology is used by IT professionals who need to automate and simplify complex IT operations. Ayehu is fully field proven and installed in many medium to large scale enterprises including banks, insurance, telecom retail and healthcare enterprises.

Ayehu enables you to convert routine, manual and time consuming procedures into smooth running automated tasks. All your tasks can be event-driven based on pre-defined workflows stored in a central knowledgebase. Ayehu technology helps you to deliver a quick and effective response to any critical situation and don't forget, it will also enable you to gain control over your IT expenses.

The answer is simple. Ayehu eyeShare is the most robust and feature-packed product on the market. Ayehu offers you no-hassle deployment and end-to-end critical situation management in a single product. Ayehu includes built-in capabilities such as incident management, automated notification and escalation, shift management, run-book automation and reporting services all triggered by the Ayehu Rule Engine. Did we mention that we also provide you with an intuitive user interface and a professional user experience?

When critical situations are identified, Ayehu triggers an alert that initiates an automated workflow. In general, Ayehu workflows are integrated into your organization service desk to make sure that notifications and escalation procedures are sent to the right people at the time. You can also implement effective Shift Management to make sure IT incidents receive immediate attention. All these features help IT professionals to reduce MTTR dramatically.

The Ayehu Dashboard is a powerful tool that helps you identify potential critical situations in real-time. The Ayehu Dashboard displays real-time system metrics, alerts, gauges and indicators for any IT activity such as user assignment, task status and MTTR performance. You can also use the Ayehu Dashboard to view event logs, display charts and generate reports for any critical situation.

Ayehu is very flexible and sits on top of all your existing IT applications. Ayehu also gives you a full set of IT automation tools that run on Windows and UNIX based machine. You can create any kind of workflow to automate common IT tasks and execute existing scripts already developed for your organization.

Of course. Ayehu works with any monitoring system that can generate alerts. Ayehu technology aggregates, correlates and translates all your information, and initiates an automated workflow based on analysis of monitoring data. In fact, one of the key benefits of Ayehu technology is that you can actually enhance the capabilities of your existing monitoring system.

The system/setup requirements for eyeShare can be found here System Requirements.

After you have registred to download your free version, you will get an email with download link, click on that link and your Download should start automatically:

1. 1. A download window should open, click ‘Save’
2. 2. Save eyeShare36.zip file to your hard drive
3. 3. Open the Zip file after downloading and Run setup.exe
4. 4. The Setup program will now start and guide you through the installation process

Launch Ayehu eyeShare product by clicking on the eyeShare Dashboard shortcut on your desktop, You should see now an activation window, which where you will be asked to enter your email address.

1. 1. Please make sure that you use the same email address you used when you downloaded Ayehu eyeShare
2. 2. To activate your Free license please make sure the computer Ayehu eyeShare Server is installed on has internet access
3. 3. You may also activate your product by email, please connect us at support@ayehu.com
4. 4. A message will confirm that you have successfully activated your Free license.
5. 5. Ayehu eyeShare is now activated and ready to be used

Logon to the dashboard, and select Management >Configuration >License. Your product key information will be displayed.

Open your dashboard and press the About button. Your eyeShare version information will be displayed.

In order to customize your dashboard, you have to change the dashboard settings that are defined for your user. Enter the Users list in the Resources section. Choose requested user and press the Dashboard Settings button. Now, you can choose which charts to display, add/remove columns, change columns name etc. You can always restore system defaults using the Default Settings button

You can find the user name that is currently logged in to the dashboard on the upper left side of your dashboard.

You can install one dashboard on each machine. The total number of dashboards that can be installed in your organization depends on your license.

Yes simply right click the Active Logs folder and create new sub-directories. Now, update the relevant Rule or Scheduled Action and make sure the log is stored in the new sub-directory.

You can define the default Windows / UNIX credentials that you use when executing an activity on a remote server. Go to Settings and select the General tab. Enter the username and password that needs to be used when executing a remote command.

. In order to reset user Admin password, go to eyeShare installation folder c:\Program Files\eyeShare\eyeShare Server and execute the following command: “eyeShare ResetAdminPassword.exe” . Your Admin password will be reset to “Admin”.

When you create a sequential workflow, termination of an activity also terminates the workflow. When you create parallel activities, termination is performed for the activity in the current branch. To terminate all parallel activities you need terminate the entire workflow.

Use Close Incident when you need to generate a recovery message and update the incident MTTR.

Yes you can import and export any of your workflows. Display the Workflows List, right click the requested workflow and select Import. The workflow is saved to an XML file that you can transfer to other systems and environments.

When you select an activity, the attributes are displayed at the bottom-left of the screen. To disable an activity, modify the Enabled attribute. When an activity is disabled the indicator is Green.

There are many ways to write a connection string depending on your provider requirements. To decide which connection string is suitable for your provider, read the following information How to Select Connection String.

Yes. You can install few number of eyeShare modules according to your license. All communication modules including eyeShare executor can be installed on several machines in order to ensure load balancing and redundancy.

eyeShare modules use the following ports: eyeShare Server - 11000 eyeShare email Module - 11001 eyeShare SMS Module - 11002 eyeShare Caller Module - 11003 eyeShare Executor - 11006 eyeShare IM - 11008 eyeShare SCOM – 11012

Yes. You can install eyeShare on VMware or on Microsoft Virtual Machine. When using virtual machines, all hardware such as GSM terminal or voice modem should be installed on different physical machine.

eyeShare is an agent less system which does not require agent installation. All activities are being done remotely using either WMI for Windows based machines or SSH for UNIX based machines.

Yes. eyeShare database can be installed locally on the same machine as eyeShare server, but it can be installed on remote hosting machine. When using remote database, make sure to use eyeShare DC utility in order to configure the details of database server, port, user name and password.

Please use the following instructions in order to install your new free license: 1. Save the eyeShare license file (XML file) on local disk drive. 2. Open eyeShare Dashboard (use the eyeShare Dashboard shortcut on your desktop) 3. Login with your Admin account (default password if it was not changed is 'Admin') 4. When the activation window appears, click the browse button and select the saved XML file. 5. Click on the Install license button

In order to execute remote activities on server that reside in the DMZ, install eyeShare executor module one of your DMZ servers, which have WMI access to all other DMZ servers. eyeShare server will establish connection only with the specific server, while sending it the activities request. The communication between eyeShare server and the executor module is done through port 11006 and it is encrypted using 3DES. It is one way communication from inside (eyeShare server) to the outside (DMZ server).

eyeShare email module supports three types of email configuration: 1. POP3 and SMTP 2. Web Access 3. Web Access for incoming emails and SMTP for outgoing emails.

Yes. Select Settings > Configuration > Settings and click the AD tab. Enter the relevant details including server IP, domain name, user and password. eyeShare will establish a connection with the Active Directory and import users from the requested OU or Group.