Ayehu eyeShare for Unified Incident Management.
For IT Departments, Network Operation Centers, and Managed Service Providers.
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Solution for IT Operations and NOC Managers
Constantly challenged to meet SLAs, maintain service availability and deliver timely and accurate service, IT and Network Operations Center (NOC) managers are under intense pressure 24x7x365.
Managers carry the overall responsibility for network health across multiple shifts, manage the resolution of incidents, perform analysis and reporting, and are expected to improve service levels and mean time to resolution (MTTR) metrics.
Ayehu eyeShare helps you meet these challenges, allowing you to:
Ayehu eyeShare helps reduce downtime by as much as 90% by automating incident management processes, providing sophisticated notifications and escalations procedures, and delivering full transparency of the entire incident management process to all IT operational staff and management.
With Ayehu eyeShare, you can:
- Define automated escalation procedures and responsibilities within shifts and across roles
- Guarantees delivery of critical alerts to the right personnel
- Enforce problem ownership using bi-directional/ interactive communication
- Remotely manage incidents through a unified dashboard
- Combine automated scripts and IT tasks with remote human decisions, using bi-directional communication channels
- Issue in-depth reports on incident resolution performance and mean time to repair (MTTR)
Business Benefits
- Cut incident recovery time by up to 90 percent
- Ensure business resilience
- Reduce Downtime
- Maximize ROI
In many organizations, IT is paradoxically the least automated department. IT personnel often spend their scarce time on mundane, repetitive tasks rather than on planning and resolving business critical issues.
Ayehu helps eliminate labor-intensive manual interactions and automate key processes such as system, network and application tasks, Allowing you to maintain control over these automated tasks, Ayehu frees up your time to focus on key issues that improve service levels.
With Ayehu eyeShare, you can:
- Quickly design and implement workflows for common, repetitive tasks using a task automation library
- Schedule and execute IT tasks using pre-defined workflows
- Automate and orchestrate complex IT processes that integrate multiple systems
Business Benefits
- Improve service quality
- Optimize usage of scarce IT resources
- Reduce human errors
- Reduce TCO
IT Automation Use Case:
Microsoft IIS Troubleshoot & Recovery
How it Works:
Execute a set of checks and recovery procedures for Microsoft IIS (Stop, Start, Restart, Recycle Application Pool). To check if a website is down simply ping the web server. If the server is up, and the system telnet port 80 is working you can check the status of the IIS service. At each stage, eyeShare sends alert to the relevant IT staff. When Microsoft IIS is not running, you can perform a remote restart operation via email. remotely and even define the timeout field for a user response.
See more eyeShare use cases...
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eyeShare for Cisco EnergyWise is a new set of workflow templates in eyeShare automation platform
that enables IT operations to efficiently deploy and maintain Cisco EnergyWise over the entire corporate
Cisco network and end devices. It uses an intelligent automation engine, allowing IT to plan, and rapidly design,
deploy and control thousands EnergyWise devices across the entire corporate infrastructure.
Read more about eyeShare for Cisco EnergyWise...
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