Ayehu eyeShare Solution for Managed Service Providers

Ayehu eyeShare for Unified Incident Management.
For IT Departments, Network Operation Centers, and Managed Service Providers.

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eyeShare for Managed Service Provider (MSP)

One of the greatest challenges for MSPs is remotely managing incidents across multiple client sites. The complexity of applications, databases, monitoring tools and infrastructures is further intensified by today's highly virtualized architectures and cloud-based applications. As an MSP, you are challenged not only with quickly identifying and resolving issues to meet service level agreements, but also with optimizing your resources in order to remain competitive, expand your business and increase profitability.

Ayehu eyeShare for managed service providers (MSP) helps you meet these challenges. Providing a comprehensive Unified Incident Management solution, eyeShare lets you centrally manage, automate, and support a large number of remote data centers from a single network operation center (NOC).

Designed as an agentless solution, eyeShare supports a range of communication protocols (SNMP, WMI, SSH, TELNET, HTTP), and integrates with a range of IT systems, monitoring tools and helpdesk solutions.

Using eyeShare for MSP, you can:

Automate problem-resolution processes across multiple sites and systems
Capture and automate repetitive maintenance tasks
Combine automated scripts with remote human decisions, using bi-directional communication channels (Email, SMS, phone, IM)
Automatically escalate issues to speed up problem resolution, using sophisticated notifications and alerts
Manage all activities from a centralized Dashboard-a fully customized event management console
Receive alerts for selected events to enable remote control of incidents
Issue reports for clients on historical incidents and resolution statistics
Access critical information and execute tasks from your mobile device

Business Benefits

Improve services - by speeding up problem diagnosis and remediation
Optimize resources - by automating tasks and freeing up time of existing personnel
Increase profits -by handling more clients without expanding resources