The eyeShare integration with Nagios provides one of the first unified capabilities for IT Process Automation, allowing IT Managers to access and run actions detected and triggered by Nagios from any mobile device. The integration with Nagios delivers accelerated incident, problem and change management capabilities to Nagios users.
By combining eyeShare's capabilities to deliver actionable information and workflows with the Nagios, customers can focus attention on delivering services and cutting costs of their IT operation.
IT staff, Managers and users can now have immediate access to view incidents and response to important alerts, take responsibility or escalate the problem and execute tasks to resolve IT problems remotely, while all are being updated in real-time on any alert generated by Nagios.
Key Benefits
Out of the box tools & best practices for automated incident management
Dramatically reduce resolution time of incidents & Problems
Empower frontline operators to resolve more incidents more quickly & remotely
Reduce upper-tier escalations and minimize alert noises
Builds strong links between ITIL incident and problem management processes
Capture incident resolution audit trails and create process documentation
Utilize knowledge while making it explicit and accessible to everyone
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