Ayehu eyeShare IT Process Automation Out-of-the-box templates that automate your routine IT tasks, providing full control over automation.

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ServiceNow Integration

The eyeShare IT process automation integration with ServiceNow ITSM lets you automate the reporting, resolution, and closure of incidents within the ServiceNow ticketing system in a secure, on-premise environment. Organizations which were previously prevented from running cloud-based IT process automation due to security concerns now have a better alternative. Instead of manual data entry and long service desk procedures, you create a closed-loop process that accelerates incident management and resolution.

Ayehu eyeShare IT process automation software can be installed on-premise, and integrates seamlessly with ServiceNow using the standard available web service API's. Its agent-less architecture allows IT professionals to execute tasks over physical, virtual, or cloud environments via standard protocols such as WMI and SSH.

Watch the ServiceNow Integration with eyeShare on YouTube:

Automate ServiceNow Incident Management, how it works:

eyeShare automatically opens tickets within ServiceNow in response to system alerts. Alerts can be received from monitoring system such as SolarWinds, Nagios, SCOM 2012 etc… via email, SNMP, CMD or Web Services.
Before eyeShare opens a ticket, it executes automated workflows to troubleshoot or even remediate the problem. With its pre-built ServiceNow-specific activities, eyeShare can manage the incident, problem and change life-cycle in ServiceNow.
Finally, eyeShare updates the incident status with all relevant information, keeping all data for future investigation, and closes the ticket in ServiceNow.

The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

"With the integration between the eyeShare and service now, I can control every aspect of my ITSM world" ITSM manager in Pharma company"

The integration with ServiceNow ITSM lets you:

Automatically open, update, close tickets and query tables in ServiceNow
Send two-way SMS and Email for event notifications and escalations
Accelerate the reporting, escalation, and resolution of incidents
Eliminate manual work and human errors
Ensure fully documented end-to-end processes
Reduce the amount of "noise" in the service desk
Enforce problem and change management procedures - such as ticket status changes and the additions of CMDB entries
Easily tailor and customize integration with ServiceNow to your needs

Download ServiceNow Integration Datasheet