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Solves IT problems up to 90% faster
Reduce manual work, free time for other tasks and improve service quality |
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Support Packages
Ayehu offers three support packages: Gold, Silver and Bronze.
| GOLD |
- The Gold Support Package entitles Ayehu customers to all of the Silver and Bronze features plus:
- 24x7 priority phone support for Level 1 issues - See Ayehu Support Policy"
- Email, online, and phone priority support for all other issues (Priority 2 - Priority 4) from 8:00 am - 5:00 pm - See below for full details
- Access to all releases, updates and patches
- Online access to exclusive content, tutorials and additional tools
- 6 Business hour response time
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23% of Software User License. |
| SILVER |
- The Silver Support Package entitles Ayehu customers to all of the Bronze features plus:
- Telephone support for Priority 1 issues from 8:00 am - 5:00 pm - See Ayehu Support Policy"
- Priority email and online support for all other issues (Priority 2 - Priority 4) from 8:00 am - 5:00 pm - See below for full details
- Access to all releases, updates and patches
- Access to Ayehu chat/developer forum
- 12 Business hours response time
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20% of Software User License. |
| BRONZE |
- The Bronze Support Package entitles Ayehu customers to all of the Bronze features plus:
- Email and online support for all issues (Priority 1 - Priority 4) - See Ayehu Support Policy"
- Access to maintenance releases and patches
- Online access to Ayehu knowledge base, technical examples, quick start tutorials, FAQ, White Papers
- 24 Business hour response time
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18% of Software User License. |
All prices are FOB USA and do not reflect taxes, duties or other fees that may be levied outside of the United States.Please review the Ayehu Customer Support Policy for specific terms and conditions.
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