IT Process Automation Solutions - eyeShare™ Version 3.5 now released IT Process Management - eyeShare™ product details & Screen Shots
eyeShare™ IT process management enables IT managers to design, plan and execute tasks for IT operations (planned & unplanned). The graphic UI of the IT Process Automation engine allows you to design dynamic workflows in the data center, and it runs on top of some command & control monitoring systems such HP Openview & Service desk, BMC Patrol & Remedy, IBM Tivoli, Microsoft System Center Operation Manager, and many more... Using a simple drag & Drop icon you can design a complete work, drag connectors (interface to objects), run commands, communication & notifications, assign servers or virtual ones and other parameters, setup triggers or events (policy-based Rule Engine) all via a GUI with out of the box functions that in one click get you into objects and elements that associated with ITIL processes.
You can also integrate easily with 3rd party software vendors using API’s supports SOAP/WSDL web services.
Events such as alarms, alerts and incidents are typically perceived as negative IT occurrences leading to downtime. Critical situations may include events but
relate specifically to key functions required for running daily operations, serving customers and generating revenue, such as executing a buy/sell order in a
financial firms.
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eyeShare™ IT Process Automation for CSM can guarantee the high availability of critical situations, reinforcing the business strategy and business objectives.
eyeShare™ IT Process CSM management can be depicted as a virtual situation room, automating the business of operations across IT infrastructure and keeping a business
resilient. Whether in its downtime or uptime capacity.
eyeShare™ CSM monitors the status of situations critical to core functionality of the business, correlates between them and the business resources,
orchestrates and automates work flows, and achieves optimal resolution.
eyeShare™ CSM offers a complete, automated and proactive solution for downtime pain by providing accurate information along with necessary resources to
the right people, and achieving effective and well-timed event resolution.
eyeShare™ CSM is set to ensure on-going uptime business operations, serving as an insurance policy for protecting the entire revenue stream of a
business.
eyeShare’s CSM methodology incorporates four processes which can be depicted as follows:
Situation profiling and real time analysis - monitoring the status of situations critical to core functionality of the business
Solution building –matching situations and classifying them into an appropriate situation profile
Communication - coordinating between situations and business resources
Resolution – optimizing situation resolution with IT process management
eyeShare accompanies the process, self-learning and repeating operations of core processes as necessary throughout the process, until a complete situation resolution is achieved.
eyeShare data collectors and adapters - intercept and normalize data from multiple external sources and store them in DWH;
The eyeShare™ server:
eyeMatch™ - a proprietary self-learning process that filters, correlates, integrates, matches and classifies events into an appropriate
profile.
eyePredict™ - an algorithm which analyzes events in real-time, identifies early indications of incident occurrence, and averts service
downtime through behavior-based prediction.
eyeGuide™ - a solution and knowledge counselor which presents the most relevant information required along with the best known solution and
the most suitable personnel, and guides them throughout the interactive downtime resolution process.
eyeNotify™ - an engine that sends notification of meaningful events via communication modules (web services, Email, SMS, Voice)
Communication modules - used for providing two-way notification and resolution
Management – the layer through which eyeShare is configured and profiles are entered and maintained.
Executive dashboard – a customizable interface displaying all of the system metrics and process aspects including users, tasks, method of communication, event history, MTTR, etc.
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